These refund policies (“Refund”, “Agreement”, “Policy”) are an agreement between Occuz (the site owners, we, us, our or the company) and you (“User”, “you” or “your”). This Agreement sets forth the general refund policies of your use any Occuz Product, Service, Initiative, Partnership and/or Subsidiaries Web and/or Mobile Application/Website and Web and any of its products or services (collectively, “Web and/or Mobile Application/Website” or “Services”).
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied within the specified time period with the service for any reason you can ask for a refund, to which the value is determined at the sole descretion of Occuz. You may cancel your order within 14 days on the condition of no outstanding invoices and/or service use. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- - Customer’s account must be in good standing
- - Service must not be used
- - Service malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Refunds will be made back only through the Original Mode of Payment by the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed A pro-rated refund will be issued for the unused portion of the services
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@occuz.com
This document is updated at least once annually.